For three days in September 2019, 55 representatives from six county water, sanitation and hygiene (WASH) departments and water service providers (WSPs) convened for a KIWASH-led training in facilitation skills and running sustainable water supply services. Workshops topics included: Water Sector Reforms, Gender Mainstreaming and Environmental Sustainability, Operations and Maintenance, Customer Relations, and Marketing and Financial Management.
The aim of this workshop was to build a cadre of skilled trainers who can continue KIWASH’s work of supporting small-scale water companies and utilities into the future. This will enable even more companies to expand and improve services and reach more customers with clean, reliable water.
Over the past four years, KIWASH has provided training, coaching and business mentorship to 231 WASH enterprises. This support has helped these businesses run more efficiently by increasing customer bases, reducing water losses, and adopting technology such as mobile payments to improve revenue collection.
Elizabeth Katenge, Assistant Director for Water and Sanitation in Makueni County, believes that the training could not have come at a better time. “The training is applicable and timely for Makueni as we advance WASH policies and regulations to provide safe, reliable and affordable water to consumers,” she explains.
Makueni County relies on the Water Act of 2016 to incorporate a legal framework for them to operate on and KIWASH, through its unique approach of supporting private actors where public actors are not providing services has provided a great opportunity for such enterprises to thrive.
With KIWASH support, Makueni County has developed a new water policy that proposes the formation of a rural water board, MARUWAB (Makueni Rural Water Board), an umbrella body to guide rural water supply and contribute to training and management of sustainable WASH enterprises. This is turn will ensure increased water access to rural communities in a sustainable manners.
According to Nairobi City Water and Sewerage Company staff, Vicky Maiyo, collaboration with KIWASH has contributed to viable WASH facilities, especially for people living in the informal settlements within the capital. “This training is especially helpful as we train and empower more community-owned water businesses”